The 24C35/24V802 Recall is over! Lets see those cars held hostage by Ford for over 100 days!

[ZacaZ]

Many people are getting their mustangs this week after 103 days of waiting patiently. When yall get your vehicles post it up here!

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[Skye]

https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V802-9220.PDF

"The Instrument Panel Cluster (IPC) may not illuminate at startup or during a drive cycle. In this case, the IPC will display a completely black screen and will not display telltales or gauges."

https://www.google.com/search?q=24C...HUlBHrYQrQIoAnoECBgQAw&biw=1464&bih=742&dpr=2

https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V802-7819.pdf

 

[ZacaZ]

https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V802-9220.PDF

"The Instrument Panel Cluster (IPC) may not illuminate at startup or during a drive cycle. In this case, the IPC will display a completely black screen and will not display telltales or gauges."

https://www.google.com/search?q=24C...HUlBHrYQrQIoAnoECBgQAw&biw=1464&bih=742&dpr=2

Yeah I know. The recall has a fix and everyone is starting to get their cars now. We just posting photos of our cars here

 

[MCS]

As soon as I saw this on the forums I reached out to the dealership doing my Stage 1 kit in April and told them add this to the list of stuff to do! I have never experienced this issue, however my DH was built the week before the end of the impacted build cycle, so don't want to take the chance.

 

[Ewags81]

Does anyone have info on what the trouble may be, and fix/repair? (Ex: short wire harness pull on connector pins/ lengthen harness and replace connector) Curious

 

[gonzov17]

I just picked mine up at the dealer finally yesterday Sunday after having put a down on it in October. According to the sales guy, who got the info from the service guy, it was apparently just a software update. I had to wait for over 3 months for a simple software update??!!! I find that a bit ridiculous.

 

[MCS]

I just picked mine up at the dealer finally yesterday Sunday after having put a down on it in October. According to the sales guy, who got the info from the service guy, it was apparently just a software update. I had to wait for over 3 months for a simple software update??!!! I find that a bit ridiculous.

Ford didn't even have a solution for a few months and then when they did that had to undergo testing and compliance before becoming a release candidate and then they started to push things out.

Software isn't just a "Oh? There is a problem? *snap* push out the software".

Multiple months isn't ideal but I'd rather they UAT/Beta the software before pushing it live and messing up other stuff.

 

[Skye]

3 months for a simple software update??!!!

As @MCS mentioned, there's a bit of a process.

First, Ford has to collect data, confirm there is a problem, notify NTSA, then dealers, customers, etc.

Afterwards, determine a fix. It could have been a simple code change. But it also might have involved a chipset, a chip designed and built by a sub-contractor.

Next, implement and test the fix, in a lab or simulator. Ford would want to confirm the original problem was repaired, and that they didn't insert yet another fault.

Finally, Ford would present their findings to NTSA and have them sign off. If NTSA accepts that, dealers and customers could then be notified.

It's a bit involved, but it's like that on purpose. They want to ensure they fix it, while not doing any additional harm. Or compromising any safety standards.

Glad to hear it was something easy to correct and people are getting their cars back.

Edit,

https://www.nhtsa.gov/sites/nhtsa.gov/files/2024-03/NHTSA-2023-Annual-Recalls-Report_0.pdf

An additional factor is the amount of recalls NTSA handles. In the latest available data, NTSA dealt with close to 1,000 vehicle recalls in 2023 affecting almost 50M vehicles.

 

[flyinlow007]

Is this recall for both 2024 and 2025 Mustangs?

 

[Skye]

Is this recall for both 2024 and 2025 Mustangs?

The recall information is referenced in Post #2 of this thread.

The following link can help anyone check their car.

https://www.nhtsa.gov/recalls

Ford also provides information.

https://www.ford.com/support/recalls/

Ford is good about notifying Owners. Affected customers should've received a letter.

 

[flyinlow007]

Thanks, I'm looking at buying a 2024 Darkhorse, looks like it needs the recall, checked the production date as well as the VIN, both indicate it needs it.

 

[Aegean]

Does anyone know if 24C35 is the same recall as the 24V802?
I got an OTA update for 24C35 but when I check my VIN online it still shows as recall incomplete and to visit the dealer. Very confusing.

 

[Skye]

Does anyone know if 24C35 is the same recall as the 24V802?

The recalls appear to be the same. If you Google "24C35" and later "24V802", they both point to the same link.

https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V802-7819.pdf

The text in this link is "24V802", but the text in the document is "24C35".

I got an OTA update for 24C35 but when I check my VIN online it still shows as recall incomplete and to visit the dealer. Very confusing.

The source I'd use is the following:

https://www.ford.com/support/recalls/

Some caveats.

- Two separate recall IDs referenced what appears to be the same issue. Depending on how Ford documented the recall, Ford's systems might continue to show one as "awaiting", even though the OTA update completed it. See above

- Ford's internal data systems are discombobulated; they can take several days, working/week days, to process and update entries

- Maybe, just maybe, due to the nature of the recall, a Ford tech actually needs to be at the car to confirm the update took correctly. IDK. Each electronic module can have its own firmware/software build. During a Body Control Module update, I witnessed the tech authenticate 30+ BCM-related devices to ensure they were all displaying the latest revision

You've done what you can. I'd give it until COB Wednesday next week. If you continue to see something still open, chat up the closest Service Advisor.

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