Ford Tracking order system is out to lunch

[DARK HP]

I have a build date of 8/8/24-blend etc. ,and a window sticker so just now I go onto Ford site and put my info in and get this, I do have vin and build date so I'm a lot confused by this

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[Skye]

I noticed the feedback is asking for an order number. In previous e-mails sent by Ford, if I clicked on the embedded link, I was brought to the tracking page, with the four-digit order # and entire VIN auto-populating.

If you are inputting a valid order number, being early Sunday AM, there are at least two other possibilities:

- The Crowdstrike outage continues; Ford might have leased services from them

- Ford's internal systems might be down for maintenance, backups, upgrades, etc

I'd try back again during business hours, Monday.

 

[REV745DH24]

I noticed the feedback is asking for an order number. In previous e-mails sent by Ford, if I clicked on the embedded link, I was brought to the tracking page, with the four-digit order # and entire VIN auto-populating.

If you are inputting a valid order number, being early Sunday AM, there are at least two other possibilities:

- The Crowdstrike outage continues; Ford might have leased services from them

- Ford's internal systems might be down for maintenance, backups, upgrades, etc

I'd try back again during business hours, Monday.

It is kinda funny that they called it “Crowdstrike” and surely they did “strike” the “Crowd” with problems! Ugh!
They are also a DEI applied business can be seen in https://www.gartner.com/en/about/corporate-responsibility.

 

[Skye]

A few more things I thought worth mentioning:

- Disable all ad blockers; they're often on by default

- Try a different computer or browser. For example, if it doesn't work using a cell phone, try a PC or Mac with Google Chrome or another well-known browser

 

[soonermike78]

A few more things I thought worth mentioning:

- Disable all ad blockers; they're often on by default

- Try a different computer or browser. For example, if it doesn't work using a cell phone, try a PC or Mac with Google Chrome or another well-known browser

Agree - after months using the tracker with varying degrees of success, I found that Edge is the most consistent browser for Windows and any Apple device is better than a PC for getting a valid response from the tracker.

 

[DARK HP]

Just logged into Ford and went to the tracker site with the info, guess the server from Ford has done its Maintenace I guess, I thought ford cancelled my order which I was unable to get to the tracker info with my order number and vin

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