Production delays??

[Mellow5.0]

New to here, ordered my gt on 4/29/2024 still have yet to get a vin number. Everytime I go on Fords customer support chat it’s the same thing, your order is in processing, no vin, will be built next available build date etc. I ask for build dates they don’t know, I ask for any delays they still don’t know. Whats the point of customer support lol I currently drive a scat that I built back in 2022 the whole process was like 2.5 months from ordering to delivery. Dont really know how ford does their production. Anyone got any info, thanks!

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[Fatherof3girls]

I ordered a GT convertible on 5/14 with 401 a, PP, magnaride, and AVE. I do have a vin number which was provided on 6/19 and was told the build date will be the week of 8/19. A couple weeks later I get email from Ford saying the build date will be 8/26. Here is the best part. The dealer told me to plan on 3 months which is why I ordered in May. My lease is up on 7/19 so I called Ford today to see if I can extend my lease or just turn in the vehicle and go without a second car for a few months. Well… the person from Ford basically told me that if I don’t continue the lease or receive the new vehicle within 60 days of lease turn in ford will charge me $395 for turning in the leased vehicle. I was very frustrated so I told the person from ford credit that I would be thrilled to take the car now but it isn’t up to me. She said that people order cars, get a vin number but don’t take the vehicles. That may happen but that isn’t me. I am about to walk completely away and buy a different car altogether. Incredible!!

 

[Radiant]

The factory that builds Mustangs is closed until at least August, possibly later. GTs have supply chain issues, which makes the date an unscheduled 2024 order will finish anyone's guess.

 

[Skye]

I can give some general insight into the process.

First, the latest details on constraints. If your build involves any of the options or packages highlighted in (red), that could be one reason for any delays.

https://www.mustang7g.com/forums/th...tal-retail-unscheduled-orders-6-17-24.161664/

Another: overseas builds and Summer breaks. Recent production involved builds for EU and other countries. When those are being assembled, US-spec cars are not. Summer breaks, like the recent July 4th period. Finally, Ford schedules production several days of the week and month, not all the time.

The process begins with an order, which you placed on/about May 1st, a little more than two months ago, with Memorial Day, Juneteenth and July 4th weekends in-between. You should have received an acknowledgement of that order from Ford within 1-2 business days. I assume you have.

With the order in, now, it needs to be paired with a dealer allocation or spot on the assembly line. Looking out to each Model Year (MY), Ford determines it can build X# of vehicles. Ford works with their suppliers to make available X# of parts. Each vehicle Ford thinks it can build is an allocation.

Allocations are not one huge pool every dealer can grab from. Ford and Regional Managers work with dealers to parse out allocations; this helps ensure everyone has access. Dealers who've sold more vehicles past get access to more allocations. Those who've sold few might wait a bit.

Each customer order has to be paired with an allocation for the process to continue. You can check with the dealer as to where you are. For 99% of builds, getting an allocation is not an issue. For dealers with a lot of orders, there might be a wait.

After being paired with an allocation, now, Ford needs to determine when it can build the vehicle. If not constrained (see link above), it looks at its line schedule and picks a slot.

Other than an acknowledgment of an order, it's not uncommon to hear nothing until scheduled. Once a date of production has been determined, you'll get an e-mail with a VIN.

The date of production is somewhat fluid. It can be pushed back. Or move forward. You'll receive an e-mail when in production.

Builds can take a week, two weeks to complete. You'll receive another e-mail when built.

Shipment, the initial leaving from Flat Rock, can take another week or two. Trains and trucks leave when full.

Shipping from Flat Rock to the dealer can take a few days to a few weeks. San Antonio is one of the largest cities in the country. Your vehicle could leave on train from Flat Rock to Chicago, then San Antonio, with maybe a stop in Dallas or another large depot along the way. Trains and trucks only move when full.

Once the car is shipped, its movement can be tracked. The dealer can track the train or truck with the shipping company. I tracked mine using an account with the shipper.

Dealer prep takes a day or two before taking receipt.

That's a lot of detail, but it gives insight into how many steps, people and things are involved. A small delay or disruption in any step can slow things down for everyone.

Regarding Ford Customer Service, their offices are geared more for people which already have vehicles. They have no more insight than we do on builds awaiting production.

I think your first step would be to return to the dealer, to confirm your order is in and that it has been paired with an allocation. Then, check constraints. If you have an allocation and are not under constraints, there's nothing to do but wait for the e-mail which gifts you a date of production and a VIN.

Good Luck With Build.

 

[roadpilot]

FRAP is down all this month (July) and will likely be down most of August.

Unfortunately, we live in a world where too many people now expect instant gratification.

@Fatherof3girls - If you can't wait for a Mustang, then by all means, go buy some other POS.

Your money, your choice.

 

[MarkS650GT10]

FRAP is down all this month (July) and will likely be down most of August.

Unfortunately, we live in a world where too many people now expect instant gratification.

@Fatherof3girls - If you can't wait for a Mustang, then by all means, go buy some other POS.

Your money, your choice.

Is it the shortage of Coyote engines that is causing the delays? Any idea why the 5.0L engine plant in Canada can't produce enough Coyotes? Maybe they can't produce enough due to the high demand of 5.0L's for the F150 also, the regular cab 5.0L has gotten popular. If FRAP is down through August , they may just move all orders to 2025 model year? I am waiting on any info. on when 2025 order banks open, (had read it was supposed to open July 16th) . hopefully get info soon from Ford

 

[roadpilot]

I can't tell you all the reasons FRAP is down. All I can tell you is that they cut all our releases from July and rumor has it they will do the same for most of August.

Supply chain issues. Quality issues. Those are the two I've heard.

I don't think they'll move the remaining 2024s to 2025 when they come back online.

 

[MarkS650GT10]

I can't tell you all the reasons FRAP is down. All I can tell you is that they cut all our releases from July and rumor has it they will do the same for most of August.

Supply chain issues. Quality issues. Those are the two I've heard.

I don't think they'll move the remaining 2024s to 2025 when they come back online.

Thank you for the info. you do have, yeah let me know if you hear any new info. this week. I would think most quality issues would be worked out by now, but never know. probably is a supply chain shortage of some sort. I thought I read somewhere that there was a shortage of Coyote engines, but not certain on that. If FRAP is down for all of August would not be surprised if they just start up again making 2025's. The month I read they are supposed to start making 2025's was October & they could just move that to September.

 

[SweptVolume]

FRAP is down all this month (July) and will likely be down most of August.

Unfortunately, we live in a world where too many people now expect instant gratification.

I'm not sure that it's a need for instant gratification for many that's the problem but more that Ford struggle to stick to any sort of schedule. I think if a customer received a delivery date when ordering that was 9-12 months in the future, but there was a strong chance of Ford hitting or beating that date, most customers would be happy. But for many, the experience is one of overpromising and underdelivering, which is generally a great way to annoy your customer.

Fortunately, the product itself seems to be meeting all expectations, so that's the main thing.

 

[roadpilot]

Thank you for the info. you do have, yeah let me know if you hear any new info. this week. I would think most quality issues would be worked out by now, but never know. probably is a supply chain shortage of some sort. I thought I read somewhere that there was a shortage of Coyote engines, but not certain on that. If FRAP is down for all of August would not be surprised if they just start up again making 2025's. The month I read they are supposed to start making 2025's was October & they could just move that to September.

Quality issues can come up at ANY time. If we produce a good sub-assembly for 6 months, but then start shipping garbage to Ford, we can shut the plant down. It has nothing to do with "most quality issues would be worked out by now". It has to do with a supplier not producing a quality product 100% of the time.

The ransomware thing that hit CDK Global is also wreaking havoc. They couldn't sell cars, so they couldn't buy cars to sell. That means APs cut production forecasts.

What they plan to do and what they do when production is hampered or shut down don't always coincide. If a component they buy from suppliers will change from 2024 to 2025, that doesn't get Ford out from buying the 2024 parts ... which is why they can't just say, "Yea, lets stop 2024 production and start building 2025's".

 

[MarkS650GT10]

very good info.! what kind of parts does the company you work for supply to Ford? It is a complex process with all the different parts from different suppliers. Hopefully Ford and Flat Rock can get everything back running soon, I am sure they are all working hard on it. thanks again for the insights!

Quality issues can come up at ANY time. If we produce a good sub-assembly for 6 months, but then start shipping garbage to Ford, we can shut the plant down. It has nothing to do with "most quality issues would be worked out by now". It has to do with a supplier not producing a quality product 100% of the time.

The ransomware thing that hit CDK Global is also wreaking havoc. They couldn't sell cars, so they couldn't buy cars to sell. That means APs cut production forecasts.

What they plan to do and what they do when production is hampered or shut down don't always coincide. If a component they buy from suppliers will change from 2024 to 2025, that doesn't get Ford out from buying the 2024 parts ... which is why they can't just say, "Yea, lets stop 2024 production and start building 2025's".

 

[Q6543]

The most important component is options you chose…
Dark horse… not getting one this year likely, possibly done completely is the rumor.
HP pack…. See above

night pony package, super constrained.
PP also constrained but less than NPP.

so did you order any of those, if not 4-6 months as long as there is no issue on your build.

you can bypass wait times on the NPP by choosing a black car. Saves the major constraint of painting the roof.

 

[roadpilot]

very good info.! what kind of parts does the company you work for supply to Ford? It is a complex process with all the different parts from different suppliers. Hopefully Ford and Flat Rock can get everything back running soon, I am sure they are all working hard on it. thanks again for the insights!

Yes. We produce the HVAC unit for a significant percentage of all North American market Ford and Lincoln SUVs, light trucks (F150-F450) and the Mustang. An HVAC unit has many different components that come from quite a few different suppliers around the globe.

 

[MarkS650GT10]

Yes. We produce the HVAC unit for a significant percentage of all North American market Ford and Lincoln SUVs, light trucks (F150-F450) and the Mustang. An HVAC unit has many different components that come from quite a few different suppliers around the globe.

That is cool! If you get any updates on production or ordering let us know, thanks

 

[roadpilot]

That is cool! If you get any updates on production or ordering let us know, thanks

All the department heads meet every morning. Our MPL manager reports on any significant changes to releases or ship schedules. Will certainly update everyone here if/when I hear anything.

We are preparing to start ship out first production HVACs for some Mustang GTD builds. We are not shipping to FRAP (I can't disclose where they are going).

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