Rear View Mirror Fell Off.

[steveo1960]

I noticed this was dated July. Did I miss the out come, would really like to know.

NP.
So dealer refused to cover under warranty and Ford declined the repair because the service writer submitted the claim as "mirror was ripped from glass", which was completely untrue. Insurance covered it 100% no penalty and I used the mom and pop repair shop the local high end car dealers use so the repair is perfect.

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[dollybud]

Absolutely. The Ford Motor Company is responsible for this problem. Don't let them tell you otherwise.
Next step, go to another dealer.

For SURE!!!!!!! Go to another dealership and ask them would they like to do any warantee work if needed and maybe a few oil changes

 

[steveo1960]

For SURE!!!!!!! Go to another dealership and ask them would they like to do any warantee work if needed and maybe a few oil changes

Agreed. I just didn't want to bother as my free time is limited. That dealer lost my business.

 

[MAT1955]

@steveo1960 ..... respectfully do not mess with this. It is so easy to crack the windshield or damage any of the sensors in the glass. Your dealer might not even touch it and just send you with a W/O to a specialty glass shop. Yes, you could try heating the glue and removing it and then re-gluing but I that would make you far braver than me.

 

[AJ2FAST]

Wow, this exact situation just happened to me. I took my car to the dealership, and they were unsure if Ford would cover this under warranty because they had never encountered this issue before. They took pictures of the problem, it’s obvious it’s some kind of defect.

 

[Alan Applegate]

As far as I'm concerned, this is a safety recall issue. If enough folks have the problem, the NHTSB will investigate the issue. The NHTSB does have both a hot line and an on-line complaint form.

 

[Zig]

As far as I'm concerned, this is a safety recall issue. If enough folks have the problem, the NHTSB will investigate the issue. The NHTSB does have both a hot line and an on-line complaint form.

Not an issue as long as both side mirrors are in place.

 

[Alan Applegate]

Believe it or not, passenger cars are dictated by NHTSA regs to have 3 rear view mirrors. Some vintage cars are exempt, but not modern ones.

 

[AJ2FAST]

Not an issue as long as both side mirrors are in place.

You try driving your car without that rearview mirror and tell me how that goes. I didn’t realize how important it was until it broke. I can’t even drive my car until it’s fixed. I don’t know who’s behind me or if someone might be coming up too fast and I need to get out of the way. I can’t really move through traffic like I usually do because I can use my side mirror and rearview mirror to determine how much time and room I have to change lanes.

 

[steveo1960]

Wow, this exact situation just happened to me. I took my car to the dealership, and they were unsure if Ford would cover this under warranty because they had never encountered this issue before. They took pictures of the problem, it’s obvious it’s some kind of defect.

Yea my dealership did the same. Insurance covered it 100% and I took it to a local mom and pop shop that has been in business for many years and where the high end dealers send their cars. I called around to various Ford, BMW, Mercedes, Porsche dealers and asked and every single one recommended the same shop.

So the new windshield comes with the circuit board behind the mirror already attached as well as the little mount for the mirror. Glass place has to transfer over the camera and rain sensor and run the calibration. It's been perfect since.

FWIW the glass place told me they have seen the same thing on Ford trucks but not on a Mustang.
Make sure you get an OEM part.

Best wishes.

You try driving your car without that rearview mirror and tell me how that goes. I didn’t realize how important it was until it broke. I can’t even drive my car until it’s fixed. I don’t know who’s behind me or if someone might be coming up too fast and I need to get out of the way. I can’t really move through traffic like I usually do because I can use my side mirror and rearview mirror to determine how much time and room I have to change lanes.

Yes indeed.
I noticed the same thing.
It's like when you injure a finger and can't use it until it heals. You quickly learn how much you actually need all your fingers.

 

[Zig]

You try driving your car without that rearview mirror and tell me how that goes. I didn’t realize how important it was until it broke. I can’t even drive my car until it’s fixed. I don’t know who’s behind me or if someone might be coming up too fast and I need to get out of the way. I can’t really move through traffic like I usually do because I can use my side mirror and rearview mirror to determine how much time and room I have to change lanes.

Wasn’t attempting to indicate potentially not difficult, was noting not required in order to qualify as a safety issue as related to operational rules.

edit: usually at a minimum, one and one or two and none are ok to drive.

 

[AJ2FAST]

Yea my dealership did the same. Insurance covered it 100% and I took it to a local mom and pop shop that has been in business for many years and where the high end dealers send their cars. I called around to various Ford, BMW, Mercedes, Porsche dealers and asked and every single one recommended the same shop.

So the new windshield comes with the circuit board behind the mirror already attached as well as the little mount for the mirror. Glass place has to transfer over the camera and rain sensor and run the calibration. It's been perfect since.

FWIW the glass place told me they have seen the same thing on Ford trucks but not on a Mustang.
Make sure you get an OEM part.

Best wishes.


Yes indeed.
I noticed the same thing.
It's like when you injure a finger and can't use it until it heals. You quickly learn how much you actually need all your fingers.
[/QUOTEhh

[QUOTE [/QUOTE]
Yes, my dealership hasn’t even contacted me yet to give me an update on replacing the windshield under warranty. So, I decided to call Safelite. They’re scheduled to come to my house tomorrow to replace and calibrate the new windshield, which my insurance is covering. I pay them every month for insurance, so the least they can do is replace it. I wouldn’t consider replacing it with nothing other than the OEM windshield, the cost $1000 in total for everything.

 

[AJ2FAST]

Wasn’t attempting to indicate potentially not difficult, was noting not required in order to qualify as a safety issue as related to operational rules.

edit: usually at a minimum, one and one or two and none are ok to drive.

Oh, okay, I understand what you mean. In order for them to be required to conduct a safety recall, yeah it’s an unfortunate situation.

 

[Skye]

Enclosed are some NHTSA references.

If for some reason it is noticed during a traffic stop, I'd think a simple explanation would suffice. Or, on the chance it goes to traffic court, a receipt from the dealer that the work was accomplished, the issue resolved.

https://www.nhtsa.gov/interpretations/8517a

"NHTSA issued Standard No. 111 to establish performance requirements for mirrors installed in each new vehicle. Section S5 of Standard No. 111 specifies the requirements applicable to mirrors installed on passenger cars. S5 requires that passenger cars be equipped with an inside rearview mirror of unit magnification and a driver's side outside rearview mirror of unit magnification that provide the field-of-view specified in S5.1.1. If the inside rearview mirror meets the field-of-view requirements of S5.1.1, then a mirror on the passenger side is not required. Please be aware that in such a situation a manufacturer could voluntarily install any type of exterior passenger side mirror, which the agency would permit as a supplemental mirror."

https://www.govinfo.gov/content/pkg/CFR-2011-title49-vol6/pdf/CFR-2011-title49-vol6-sec571-111.pdf

 

[AJ2FAST]

Enclosed are some NHTSA references.

If for some reason it is noticed during a traffic stop, I'd think a simple explanation would suffice. Or, on the chance it goes to traffic court, a receipt from the dealer that the work was accomplished, the issue resolved.

https://www.nhtsa.gov/interpretations/8517a

"NHTSA issued Standard No. 111 to establish performance requirements for mirrors installed in each new vehicle. Section S5 of Standard No. 111 specifies the requirements applicable to mirrors installed on passenger cars. S5 requires that passenger cars be equipped with an inside rearview mirror of unit magnification and a driver's side outside rearview mirror of unit magnification that provide the field-of-view specified in S5.1.1. If the inside rearview mirror meets the field-of-view requirements of S5.1.1, then a mirror on the passenger side is not required. Please be aware that in such a situation a manufacturer could voluntarily install any type of exterior passenger side mirror, which the agency would permit as a supplemental mirror."

https://www.govinfo.gov/content/pkg/CFR-2011-title49-vol6/pdf/CFR-2011-title49-vol6-sec571-111.pdf

I filed a complaint because it’s ridiculous honestly

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