Unable to Use Forscan After Custom Tune

[roadpilot]

Good luck with that, modifying your vehicle with any software is not something that Ford is going to approve and thus will not be liable for.

You're not quite understanding things.

They phucked your car up. They need to un-phuck it up.

If you accept letting a company jack up your car and you're fine with it, that's your choice. I would not be. Not at all.

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[MCS]

Agreed with @roadpilot on that.

Whipple and Roush are the only two companies (as of date of this post- and to my knowledge) that are able to break the ECU and that is because Ford worked with them to make it happen. So Ford DID approve it.

Whipple and Roush are the only two in the game right now and FORD SUPPLIES THE TUNE so Ford DOES approve it.

The moment dollars change hands the onus of responsibility is on the shop doing the work. Unless there is some fine print that says "we'll do our best but no promises" then guess what Sparky, "you best march yo ass back in there and make it right".

If there was fine print? That's on you.

I went through this with a major aftermarkets parts supplier for my S550. They shipped me a product (most likely drop shipped from China) that literally looks like they drop shipped it, from a low flying plane. It cost me $1000 to have repaired, prepped, painted and installed. On top of the cost of the part itself.

Tried to work with their support to make it right but they kept telling me "Sorry, it's the shippers problem" and then it was "sorry, it was a freight forwarder we can't help you".

I reached out to the Credit Card company and explained the situation and showed my back and forth with the company in question support. Long story short; the hood cost me the $1000 to repair, paint and install. End of story.

Be a CUSTOMER and not a CONTRIBUTOR.

 

[ArthurJGuy]

You're not quite understanding things.

They phucked your car up. They need to un-phuck it up.

If you accept letting a company jack up your car and you're fine with it, that's your choice. I would not be. Not at all.

I don't think you're understanding things.

Ford doesn't support making any modifications to your vehicle, they aren't going to make any exceptions because a modification you made altered it and it doesn't do something now.

 

[ArthurJGuy]

Agreed with @roadpilot on that.

Whipple and Roush are the only two companies (as of date of this post- and to my knowledge) that are able to break the ECU and that is because Ford worked with them to make it happen. So Ford DID approve it.

The moment dollars change hands the onus of responsibility is on the shop doing the work. Unless there is some fine print that says "we'll do our best but no promises" then guess what Sparky, "you best march yo ass back in there and make it right".

If there was fine print? That's on you.

I went through this with a major aftermarkets parts supplier for my S550. They shipped me a product (most likely drop shipped from China) that literally looks like they drop shipped it, from a low flying plane. It cost me $1000 to have repaired, prepped, painted and installed. On top of the cost of the part itself.

Tried to work with their support to make it right but they kept telling me "Sorry, it's the shippers problem" and then it was "sorry, it was a freight forwarder we can't help you".

I reached out to the Credit Card company and explained the situation and showed my back and forth with the company in question support. Long story short; the hood cost me the $1000 to repair, paint and install. End of story.

Be a CUSTOMER and not a CONTRIBUTOR.

Neither Whipple nor Roush are able to "break the ECU". Ford provides the tune.

 

[MCS]

Neither Whipple nor Roush are able to "break the ECU". Ford provides the tune.

Awesome, thank you for clarifying that. So basically "Ford Supports It"

 

[ArthurJGuy]

Awesome, thank you for clarifying that. So basically "Ford Supports It"

Legally, that's not how that works and Ford has no obligation to enable access to further modify the vehicle. Ford has provided a product with no warranty and no support implied written or otherwise as there is no agreement and no money has changed hands.

Even if I agreed with you, it's impossible as a Ford dealership can't even reflash the computer.

Furthermore none of this useless banter is helping me actually solve my issue.

 

[MCS]

Legally, that's not how that works and Ford has no obligation to enable access to further modify the vehicle. Ford has provided a product with no warranty and no support implied written or otherwise as there is no agreement.

Ahhhh the fine print; or lack thereof. Fair enough. Sorry you ended up in a situation without adequate, or any really, support.

Furthermore none of this useless banter is helping me actually solve my issue.

So very true. Hopefully you get it resolved in the not too distant future.

 

[MiamiGT350]

Does anyone have a clue what part number or calibration ID Forscan is looking for so I can connect to my car?

The PCM calibration code for a stock PCM with no modifications and no re-flashing is usually on a sticker on top of the module. Perhaps you can retrieve it and it will let Forscan load.

Also, I was playing around with a Foxwell NT301 recently and one of the menu options under vehicle information displays the PCM calibration ID (I linked the manual below). I am less than optimistic it would work, but maybe you can have Autozone or someone with a scanner see if they can retrieve a calibration code that will let you bypass Forscan boot-up.

Page 30 under vehicle information: https://cdn.shopify.com/s/files/1/0...Reader_Manual_English__V1.00.pdf?v=1628331758

 

[ArthurJGuy]

The PCM calibration code for a stock PCM with no modifications and no re-flashing is usually on a sticker on top of the module. Perhaps you can retrieve it and it will let Forscan load.

Also, I was playing around with a Foxwell NT301 recently and one of the menu options under vehicle information displays the PCM calibration ID (I linked the manual below). I am less than optimistic it would work, but maybe you can have Autozone or someone with a scanner see if they can retrieve a calibration code that will let you bypass Forscan boot-up.

Page 30 under vehicle information: https://cdn.shopify.com/s/files/1/0...Reader_Manual_English__V1.00.pdf?v=1628331758

Do you happen to know where the module is located?

 

[roadpilot]

I don't think you're understanding things.

Ford doesn't support making any modifications to your vehicle, they aren't going to make any exceptions because a modification you made altered it and it doesn't do something now.

I didn't say Ford was responsible to right the wrong. Please focus.

Who installed your SC and flashed the car improperly? THEY are responsible to fix it.

You let the installer screw your car up and you're defending them? That's your choice.

If the fine print says, "We sell this to you and you're on your own", well, you made THAT choice, too.

 

[ArthurJGuy]

I didn't say Ford was responsible to right the wrong. Please focus.

Who installed your SC and flashed the car improperly? THEY are responsible to fix it.

You let the installer screw your car up and you're defending them? That's your choice.

If the fine print says, "We sell this to you and you're on your own", well, you made THAT choice, too.

FORD provided the wrong tune, so yes you did say they are responsible to right the wrong.

I promise you if you walk into any Ford dealer and tell them that you modified your car and now you can't use software that you aren't supposed to have to modify things you aren't supposed to modify and you want them to fix it, you'll be laughed at the whole way out of the service drive.

 

[RJV15]

FORD provided the wrong tune, so yes you did say they are responsible to right the wrong.

I promise you if you walk into any Ford dealer and tell them that you modified your car and now you can't use software that you aren't supposed to have to modify things you aren't supposed to modify and you want them to fix it, you'll be laughed at the whole way out of the service drive.

He's just trying to say, however messed up, cost you the ability to use forscan.
In your mind, you are justifying the lack of support, because "you aren't supposed to have it".

You are arguing technicalities, hes arguing from a customer stand point.

If this was a ~$300 intake, that might fly, but this was a whipple you purchased. They sent you a workaround that is having unexpected issues. They chose to give you the workaround for an issue they created.

 

[ArthurJGuy]

He's just trying to say, however messed up, cost you the ability to use forscan.
In your mind, you are justifying the lack of support, because "you aren't supposed to have it".

You are arguing technicalities, hes arguing from a customer stand point.

If this was a ~$300 intake, that might fly, but this was a whipple you purchased. They sent you a workaround that is having unexpected issues. They chose to give you the workaround for an issue they created.

I'm well aware of what he's saying and he's incorrect. This isn't helping my issue at all either.

It has nothing to do with "not supposed to have it" but moreso "they are unable to provide it"

 

[RJV15]

I'm well aware of what he's saying and he's incorrect. This isn't helping my issue at all either.

It has nothing to do with "not supposed to have it" but moreso "they are unable to provide it"

So theyre saying youre stuck with this tune forever and youre saying that is fine by accepting "they are unable to provide it".

Have you requested they buy you a new PCM and flash the correct tune on it?

 

[ArthurJGuy]

So theyre saying youre stuck with this tune forever and youre saying that is fine by accepting "they are unable to provide it".

Have you requested they buy you a new PCM and flash the correct tune on it?

Until tuning is unlocked, if it ever is, yes this is the tune that I'm stuck with.

My local Ford dealer(s) are not willing to replace the PCM without paying me for it, and the only tune they will flash on it if I do proceed out of pocket is my stock tune. They do not have access to the supercharged version of the tune as it does not have a Ford part number and it's not the calibration that they say goes on my car.

As I said before, it's not about justification, it's about not being technically possible, and again it doesn't help me solve my issue in any way.

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