Australia - 24C35 S650 Recall and Service Action Lookup

[kuribojim]

I wonder if we can demand any sort of compensation. The problem is that strictly speaking we havent actually bought these cars yet. And if you decide not to take it, there are many others that will. So I doubt they will give us anything for our trouble.

I have been thinking about this too. I need to go back and read the contract of sale, but I presume that - worst comes to worst - I could probably legally withdraw from that contract and demand my deposit back. That equates to just under $3K in my case, so not really very much compared to the price of the vehicle itself.

At one point the dealership manager did say they could offer me an alternative car (well, same car specs but a model built a few months prior). They are now trying to steer me away from that option, presumably because it would require them to reduce the price and eat into their margin.

Ultimately I do still want this car. But I'm starting to get antsy, not just because I've waited a long time, but also because it's starting to cause problems in my life (lack of transport is starting to bite and cost me more money). That's why I told them: if this is going to go on for weeks and weeks, they need to come to the party and provide me with a demonstrator or something until my car is ready.

If this goes on for weeks AND they fail to assist me in some other way... then I may need to pull the plug entirely, which would suck for a whole host of reasons. :\

At the moment all I know is that my car is being worked on today and that I'll get a definite update tomorrow morning. I'm crossing everything, but I really don't have much hope for a positive outcome.

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[bfets]

I have been thinking about this too. I need to go back and read the contract of sale, but I presume that - worst comes to worst - I could probably legally withdraw from that contract and demand my deposit back. That equates to just under $3K in my case, so not really very much compared to the price of the vehicle itself.

At one point the dealership manager did say they could offer me an alternative car (well, same car specs but a model built a few months prior). They are now trying to steer me away from that option, presumably because it would require them to reduce the price and eat into their margin.

Ultimately I do still want this car. But I'm starting to get antsy, not just because I've waited a long time, but also because it's starting to cause problems in my life (lack of transport is starting to bite and cost me more money). That's why I told them: if this is going to go on for weeks and weeks, they need to come to the party and provide me with a demonstrator or something until my car is ready.

If this goes on for weeks AND they fail to assist me in some other way... then I may need to pull the plug entirely, which would suck for a whole host of reasons. :\

At the moment all I know is that my car is being worked on today and that I'll get a definite update tomorrow morning. I'm crossing everything, but I really don't have much hope for a positive outcome.

Yeah good luck to you. I hope yours works and you get the car. Nobody needs this drama in their life.
Unfortunately I'm now at a point where I expect to be disappointed when dealing with Ford.

 

[Ajw7765]

my car is home!!! She drives like a dream and was worth every second of the wait. I highly encourage you guys to stay in it as I don’t think I’ve stopped an ear to ear smile in 3 hours. Seeing as so many people had problems with the update, my dealer is either pretty lucky or they “did the update” to get me out of there. Either way, I haven’t had the issue yet.

photo as requested!!

 

[bfets]

Congratulations mate! Maybe its just the AU cars that have issues with the updates. Who knows what the hell is going on. I'm glad at least some cars escaped out of jail. Enjoy.

 

[kuribojim]

my car is home!!! She drives like a dream and was worth every second of the wait. I highly encourage you guys to stay in it as I don’t think I’ve stopped an ear to ear smile in 3 hours. Seeing as so many people had problems with the update, my dealer is either pretty lucky or they “did the update” to get me out of there. Either way, I haven’t had the issue yet.

photo as requested!!

Oh man, I'm reading this at the end of the workday here in Melbourne. You made my day!! I'm so happy for you. And what a true stunner you have on your hands there! Awesome stuff. Thanks for the encouragement. Give her an extra rev for me, heh.

 

[Ajw7765]

I'm rooting for you guys, we're been through 21 pages of hell on this wiki lol. Nobody from the US (that has spoken up) has this issue, so my guess is either a miscommunication between US-AU or AU got a corrupted update file, who knows. But the fix is out for the dealership vehicles and cars are hitting the road, so both my brain and my heart are both rooting for a fix for you guys within a week or so.

 

[OBDH]

I wonder if we can demand any sort of compensation. The problem is that strictly speaking we havent actually bought these cars yet. And if you decide not to take it, there are many others that will. So I doubt they will give us anything for our trouble.

I had a conversation with customer service yesterday and they said wait until you have the car in your possession and then call them back to discuss compensation, I didn’t suggest compensation they did.
They probably have no intention to compensate us customers that have been on this unnecessary roller coaster ride but maybe we will get a surprise lol.

 

[OBDH]

I’ve been told twice that my DH is waiting for the recall update however my car is not on the recall list lol, Ford Au is having trouble keeping their excuse’s straight and the dealers are caught in the middle.
This is something I would expect from one of those cheap disposable car companies.

 

[VB50GT]

I wonder if we can demand any sort of compensation. The problem is that strictly speaking we havent actually bought these cars yet. And if you decide not to take it, there are many others that will. So I doubt they will give us anything for our trouble.

Unfortunately, I don't like your chances with compensation. This was raised on here last year when we were going through the constant delays with the 2024 - 2024.5 models and it was shut down pretty quick. From memory it was related to not having a signed agreement showing a specific delivery date, and the contract being with the Dealer, not Ford AU, and the delay being out of the control of Ford AU, and.......

 

[5.0ALM]

...they are having issues updating the car and...

What exactly do they mean by that?
An incompatibility between US and AU version software?
A bug that doesn't allow any updates at all?

I guess the information that is passed down is "dumbed down".

 

[QuietEmke]

What exactly do they mean by that?
An incompatibility between US and AU version software?
A bug that doesn't allow any updates at all?

I guess the information that is passed down is "dumbed down".

Hi All, I have been told by my dealer that they are waiting on a PIN code to finalise the update and that this is specific to each vehicle. As I am one of the first for the dealership that they are struggling to get it done.

I have fought hard for some compensation with the dealership and they have offered free servicing as an in house solution. Also Ford Australia has opened a compensation case. Speak to your dealer for the case number.

Good luck all and congratulations to those who have escaped the IPC prison.

 

[bfets]

What exactly do they mean by that?
An incompatibility between US and AU version software?
A bug that doesn't allow any updates at all?

I guess the information that is passed down is "dumbed down".

Yeah exactly. We're not getting anything technical. All we are being told is that it takes really long to do the update, something like 4-6 hours, and the process doesn't finish and errors out. Ford support are involved and they're having difficulties as well. Who knows, but it it needs to be bounced back to Ford US, we could be talking weeks of delay again.

 

[bfets]

Just had some news that makes me feel a little more hopeful again. I spoke to someone who has a DH at a dealer here in WA, awaiting the update. They just had a call from their dealer who was also having issues updating it, saying that they fixed it and its updated. So whatever the issue was, seems like some people have managed to sort it and move forward.

 

[kuribojim]

Just had some news that makes me feel a little more hopeful again. I spoke to someone who has a DH at a dealer here in WA, awaiting the update. They just had a call from their dealer who was also having issues updating it, saying that they fixed it and its updated. So whatever the issue was, seems like some people have managed to sort it and move forward.

That's good to hear. My dealership told me that there is news, and that they're "awaiting confirmation" and will call me shortly. That was a couple of hours ago now. We'll see how it goes...

 

[bfets]

Well I'll be damned. Just got a call from the dealer. Car is updated and fixed. Pickup tomorrow.
Still don't know if I should trust it!

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